You can also create persistent LiveShare links for specific users, giving them something to check before sending in a support ticket. Whenever you need to show a colleague why their Zoom call is hitching up, you can give them a LiveShare link and talk them through the problem. LiveShare lets you share live, view-only PingPlotter results with your teammates, clients, boss, or anyone else with whom you need to collaborate.Įach LiveShare page has a unique URL you can share or manage from within Cloud. Admins can create new accounts in seconds and make changes all from within Cloud itself.Īnd then there’s LiveShare, Cloud’s amazing data-sharing feature. There aren’t license keys to manage or add-ons to purchase. Adding new users and setting access permissions is a snap. PingPlotter Cloud is all about collaboration, be it for you and your IT department or for you and the people you support. Cloud gives you important details other tools can’t see, helping you find the issue instead of just giving you a thumbs-up or thumbs-down. So many network problems live in the margins of the 60-second polling rates of other solutions. On the subject of time, Cloud tests networks faster than other RMM solutions - like, 20-times-a-minute faster. You can directly compare hops to see where congestion impacts performance or scan endpoint data to see if time-of-day is factoring into issues. Problems like bandwidth saturation and network congestion require seeing network performance over time, and PingPlotter Cloud’s timeline graphs excel at providing a dense yet easy-to-read view of your test data over minutes, hours, or days. While seeing the current network status is essential, having access to the history of a network's performance is critical for finding chronic issues. There’s even a helpful visualization of the route status to help you see how things are doing at a glance. Metrics like latency and packet loss appear for every hop between the agent device and the endpoint you choose (such as a SaaS app server). PingPlotter captures all the critical diagnostics you need on a single screen: Thankfully, using PingPlotter Cloud is a breeze. Getting set up is one thing - getting things done is another. We’ve seen new users go from their first login to active network testing in less than 10 minutes! For most deployments, you can have agents up and running across your entire company in a single day. Deploying agents is as simple as sending a custom download link to your users or mass-deploying with your app manager of choice.Īnd when we say fast, we mean fast. When you open your Cloud account, we create a unique cloud-based hub for you immediately. Cloud changes that completely with a same-day rollout that gets you started within hours (or even minutes). Initial deployment is one of the biggest hurdles in implementing a new solution. PingPlotter Cloud is an independent, fully-contained network monitoring platform that provides a better experience than traditional remote monitoring or management suites. What makes PingPlotter Cloud different?Ĭloud is more than a simple extension of PingPlotter Pro or even our previous remote network monitor, CloudConnect. What this means for you and your team is simple: With PingPlotter Cloud, you can quickly and easily see when and where network issues appear for the people and devices you support. These agents communicate with a cloud server to collect the network test data and present it in an easy-to-read interface. How do we do it? Cloud uses lightweight software-based agents deployed on the Windows and macOS devices you manage. You can see where problems like high packet loss or jitter impact Roy’s connection and show evidence of the root cause. With PingPlotter Cloud, you can visualize the route Roy’s network data takes to Zoom, to Google’s DNS, or any other internal or external address in real-time. Right now, if Roy from accounting is upset because he thinks the VPN your company uses for home employees is messing up Zoom calls, you don’t really have a great way of proving if he’s right or wrong.
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